What should I do if I did not receive my bundle?
If you do not get an SMS response confirming your plan purchase, please contact us on 0663 or via WhatsApp chat on 640 2428 for assistance.
If you do not get an SMS response confirming your plan purchase, please contact us on 0663 or via WhatsApp chat on 640 2428 for assistance.
If your mobile data does not work, you should restart your handset or switch Airplane mode from off to on, this will kick start your data. If airplane mode does not resolve the issue, please call customer care at 0663.
No, the prepaid bundles are not transferrable.
Yes, your data will rollover once you purchase new bundle within 24 hours, after the plan expiry.
You must have your APNs (Access Point Name) configured on your phone before you are able to browse. For instructions on how to do this, go to https://onecomm.co.gy/support/mobile#tips-header and follow the steps on how to set up your APNs for both Android and iOS devices.
The bundles will expire on the date/hour/minute/second from the date of purchase. i.e., if you buy a 1-day plan at 08:00am then said plan will expire at 07:59:59 am on the following day.
No, roaming is not available with the Move Bundles. All roaming usage (talk, text and data) will be charged to the customer’s mobile credit. The customer can purchase a Roaming Passport via the *100# Menu.
No, the bundles do not provide international minutes. All international calls will be charged to your mobile credit.
Yes. All the Bundles include texts that can be used to message other local network numbers. Once the local texts are utilised, however, all other messages will be charged to the mobile credit.
Yes. All the Bundles include minutes that can be used to call other local network numbers i.e Digicel and Enet. Once the local minutes are utilised, however, all other calls will be charged to the mobile credit.