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How to get support for Fastr?

For support, contact us via any of the options below: Online Support Chat with us on WhatsApp 592-6202428 Email CustomerExperience@OneCommGroup.com Call 0488

Your bills will be available via: WhatsApp upon making a request here Email Bills can be paid via: Mobile Money Guyana (mmg+) app or any of our mmg+ agents GTT Retail Stores Bill Payment Agents Commercial Banks For more information, visit our Payments page online.

How long does the service take to install?

Your service will be installed withing 3-5 business days.

Is there a cost to install the GTT’s Fastr service?

Installation is FREE!

Will GTT provide a landline phone for its service?

GTT will provide a FREE device for the voice service.

If I am migrating from landline to GTT Fastr, can I keep my landline number?

Yes, you will be able to retain your current landline number.

How can I move from DSL (landline) to GTT Fastr?

Visit Wireless | Gtt and select “Current service Areas” to see if the Wireless Voice is available in your area. Submit an application here. Customers can also contact us on any of our support channels below: Online Support Chat with us on WhatsApp 592-6202428 Email CustomerExperience@OneCommGroup.com Call 0488

What are the free calling features available with Fastr?

There are three (3) free calling features included in every plan: Call waiting Caller’s ID 3-Way Calling

Are the bundled minutes valid for mobile and/or international calls??

Bundled minutes are only valid for calls to GTT landline, Fibre and existing Wireless voice numbers.

What do I do if I cannot browse, or my connection is slow?

Step 1 – Unplug the power cord for the modem – leave power cable unplugged for 2 minutes and confirm the green light on the modem goes completely out. Step 2– While modem is still unplugged, locate the power cable to the router and have it unplugged for an additional 1 to 2 minutes. Step […]