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Frequently Asked Questions

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No, Normal roaming charges applies for these countries.
Eagle Prime, Premium, and Elite plans include voice and data roaming to West Indies Cricket countries, USA, and Panama.
Yes, some Eagle plans include voice and data roaming to specific countries. Check your plan details to see if roaming is included.
You can check your usage and balance in real-time using the MyONE App or by dialing *ONE# (*663#) on your mobile phone.
  1. You can reach out to the ONE support team via their website, engage in live chat, or visit the nearest store for face-to-face assistance.
  2. For more details, you can visit the ONE Postpaid Plans page.
You can contact ONE customer support by dialing 0663 from your mobile phone or through the support section on the ONE website.
You can pay your postpaid bill via the Mobile Money Guyana (mmg+) app, at any mmg+ agent, your local online bank and at any ONE Retail store or through other payment methods listed on the ONE website.
You can sign up for an Eagle postpaid plan by visiting any ONE store or applying online via the website - www.onecomm.gy/applynow.
No, you have to upgrade to any of the higher plans e.g Prime, Premium and Elite.
Postpaid plans include larger data allowances, unlimited calls and texts, and additional perks like free roaming and access to credit usage limit.
ONE offers several postpaid plans, including the Eagle, Eagle More, Eagle Prime, Eagle Premium, and Eagle Elite plans. Each plan comes with different data, minutes, and text allowances. (Replace with editable table)

Eagle

Eagle More

Eagle Prime

25GB Data

2,500 One minutes

Unlimited One text

150 Local mins

150 Local text

Cost: $3,000

50GB Data

Unlimited One minutes

Unlimited One text

300 Local mins

300 Local text

Cost: $5,000

75GB Data

Unlimited One minutes

Unlimited One text

500 Local mins

500 Local text

Roaming Incl

Cost: $8,000
 

Eagle Premium

Eagle Elite

100GB Data

Unlimited One minutes

Unlimited One text

750 Local mins

500 Local text

Roaming Incl

Cost: $13,000

250GB Data

Unlimited One minutes

Unlimited One text

1000 Local mins

500 Local text

Roaming Incl

Cost: $20,000
 
Country includes, Anguilla Barbados Cayman Islands Grenada Montserrat St. Lucia Turks & Caicos Islands Antigua & Barbuda British Virgin Islands Dominica Jamaica St. Kitts & Nevis St. Vincent & the Grenadines Trinidad & Tobago Bahamas
To apply for a postpaid service, you need to walk with the undermentioned documents
  1. Proof of identification - driver’s license, passport or ID card
  2. Proof of billing address (such as utility bills or bank statements).
If you exceed your data limit, you will be charged at a rate of $0.005 per KB for out-of-bundle data usage.
Unlimited ONE minutes and texts include calls and texts to ONE mobile network, ONE Fixed Wireless and GTT landline.
Only the applicable network listed on the website (one.com/gy)
Ensure your handset is configured with the correct APN for data use. If needed, switch your phone to airplane mode for 10 seconds and then back to network mode.
If you experience issues with your mobile data, you can try switching your phone to airplane mode for 10 seconds and then back to network mode. Ensure your APN settings are correctly configured, if these steps doesn’t work you can either visit the office or reach out to customer care.
Bills for postpaid mobile accounts are generated between the 1st and 2nd day of every month. The bill includes all charges incurred in the previous month.
Yes you will be billed for your usage.
Yes, the Move bundles can be purchased via the MMG app or via www.mmg,gy.
Yes, all the bundles are compatible with each other. However, the bundles will expire based on validity.
Yes, you can purchase a plan and send it to your friend or family member via the MMG app or web portal.
No, roaming is not available with the Move Bundles. All roaming usage (talk, text and data) will be charged to the customer’s mobile credit. The customer can purchase a Roaming Passport via the *100# Menu.
No, the prepaid bundles are not transferrable.
No, the bundles do not provide international minutes. All international calls will be charged to your mobile credit.
Yes. All the Bundles include minutes that can be used to call other local network numbers i.e Digicel and Enet. Once the local minutes are utilised, however, all other calls will be charged to the mobile credit.
Yes. All the Bundles include texts that can be used to message other local network numbers. Once the local texts are utilised, however, all other messages will be charged to the mobile credit.
Yes, your data will rollover once you purchase new bundle within 24 hours, after the plan expiry.
he Prepaid bundles are available for purchase via the USSD menu by dialing *100# and selecting option “2”.
You must have your APNs (Access Point Name) configured on your phone before you are able to browse. For instructions on how to do this, go to https://onecomm.co.gy/support/mobile#tips-header and follow the steps on how to set up your APNs for both Android and iOS devices.
The Move Prepaid bundles were created to give our customers the freedom to connect and communicate the way they would like to, for as long as they need. Enjoy Unlimited ONE calls and texts to stay connected with your loved ones without any restrictions. Enjoy your data with no limits, no boundaries, just endless possibilities!
If your mobile data does not work, you should restart your handset or switch Airplane mode from off to on, this will kick start your data. If airplane mode does not resolve the issue, please call customer care at 0663.
If you do not get an SMS response confirming your plan purchase, please contact us on 0663 or via WhatsApp chat on 640 2428 for assistance.
The bundles will expire on the date/hour/minute/second from the date of purchase. i.e., if you buy a 1-day plan at 08:00am then said plan will expire at 07:59:59 am on the following day.
Yes, a prepaid subscriber can roam without the Roaming passport. They will however need to request the roaming addon via the *100# USSD menu, this will allow them to roam but all charges will bededucted from their mobile credit.
All ONE customers will have the freedom to roam when they travel. Prepaid customers can purchase one of our Roaming passes. Postpaid customers on the Eagle plans will be able to roam automatically from their postpaid plans.
To minimize roaming costs, subscribers must connect to Wi-Fi when possible. You can go to settings, turn off Data roaming and mobile data, and connect to Wi-Fi when not using data.
After arriving at your destination, power cycle your device and check if it's connected to a mobile network. If not, you may need to manually select a network by:
  • Going to Settings
  • Select Mobile/Cellular networks.
  • Network Operators
  • Select network (the list of available networks will be displayed) e.g. T-Mobile
The Caribbean or International Freedom Pass is available via the *100# USSD menu.
The roaming passports are available in 3, 7 and 14 day packages for both Caribbean and International.
The subscriber can purchase another roaming pass via the USSD menu*100# or all roaming, calls, data and SMS will be charged to the account’s core balance.
There are two Roaming Passports
  • The Caribbean Passport which allows the customer to use mobile internet in West Indies Cricket countries and Panama.
  • The International Passport which allows customers to use data in the US, European Union, United Kingdom, and Canada.
If your roaming service is not working, try restarting your phone or switching to airplane mode for a few seconds before turning it off.
With the Caribbean passport you can roam in the West Indies Cricket Countries and Panama. The complete list of territories is provided below.  
The International Passport allows you to roam in the United States of America, the United Kingdom, the European Union & Canada.
Free monthly minutes are only valid for calls to landlines and existing Fibre numbers.
Customers are allowed to downgrade from Fibre 600+ to any other Fibre+ Plan at any time. For downgrades within one year the customer will be assessed the full cost of GY$17,399 (vat inclusive) for the battery backup unit and $22,100 for the router.
Each Fibre modem can accommodate a maximum of two (2) landlines.
No
Will provide landline phones to customers who currently do not have an existing landline. Also to Customers with landline phones that’s damaged.
DSL or Landline customers can check the “Current Service Areas” tab to know if it is a Fibre area. You can also call 0FAS (0327) for eligibility information.
All existing Fibre residential customers can upgrade to the Fibre+ voice plans. Our Sales team will be in contact to provide the details. DSL or Landline customers can check the “Current Service Areas” tab to know if it is a Fibre area. You can also call 0FAS (0327) for eligibility information.
The rental is applicable to all Fibre customers, existing and new customers. The benefit to our existing and prospective Fibre customers is that there will be no upfront fees for installation and replacement of the CPE / Wi-Fi equipment.
Live Chat: onecom.gy/livechat WhatsApp Number: 592-640- CHAT (2428) Customer Experience Email:CustomerExperience@OneCommGroup.com Call Centre on 0488
Fibre+ Voice gives you the best of both worlds with an internet and voice bundle. Get crystal clear calls, more complimentary minutes, and reduced costs per call.
Your bills are available in three locations:
  1. The My OneComm mobile app (iOS and Android) i. MyAccount ii. Via WhatsApp upon updating your information here: onecom.gy/whatsapp-v 2. Bills can be paid in the following ways: i. The My OneComm mobile app (iOS and Android) ii. MyAccount iii. Mobile Money Guyana (mmg+) 3. Retail Stores or Bill Payment Agents
Yes, you will be able to retain your current landline number.
No there is no contract for the Fibre+ voice add-on. Customers can opt in or opt-out free of charge.
  • Speeds up to 600Mbps download and up to 300Mbps uploads.
  • Unlimited minutes to make Fixed and Mobile On- Network calls.
  • This plan has an allotment of 200 FREE minutes monthly for calls to USA, Canada, and English
  • Caribbean (Anguilla, Antigua & Barbuda, Barbados, British Virgin Islands, Cayman Islands Grenada, Jamaica, Montserrat, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Turks & Caicos Islands, Trinidad & Tobago, and Bahamas). No roll-over minutes for international long-distance calls.
  • Most used calling features: Call waiting, Caller ID and 3-Way calling, all included at no cost additional for this plan.
  • A complimentary uninterrupted power supply that supports up to Four (4) hours of back-up power with 12 months warranty for manufacturer defect.
  • This plan comes with a FREE installation and is completed within 2 days after you sign up.
  1. More free minutes (up to 10000 free minutes available)
  2. Increased flexibility with bundled packages
  3. Great savings with lower cost per call – up to 68% in savings each month.
  4. Crystal clear call quality
  5. Three free calling features included in every plan:
  6. Call waiting
  7. Caller ID
  8. 3-Way Calling
  9. Keep your existing home phone number when you upgrade to any Fibre+ Voice Plan
Fibre+ service comes with 500 to 5000 complimentary minutes to Fibre and Landline services after which the customer will incur standard calling rates below:   Landline Rates Fibre Rates Fibre+ Voice rates Off-Peak On-Peak Off-Peak On-Peak Landline $0.88 $14.00 $0.40 Intra-Exchange $0.80 $0.40 Inter-Exchange - Zone A $3.30 $2.20 Inter-Exchange - Zone B $4.40 $3.30 Inter-Exchange - Zone C $5.50 $4.40 Fibre (SIP) Line $7.00 $2.50 $0.40 $12.00 $18.00 $12.00 ILD SAME RATES
There are three (3) free calling features included in every plan:
  1. Call waiting
  2. Caller ID
  3. 3-Way Calling
Terms and Conditions
FREE Installation of equipment. 1. Voice and Wi-Fi access; and 2. FREE equipment upgrades and replacements, as the need arises.
The initial delivering and setting up of Customer Premises Equipment (CPE) and Wi-Fi, together with any future upgrades and replacements of the CPE and Wi-Fi.
Fibre 600+ is new residential Fibre + Voice plan which provides customers with more Mbps download and uploads, Unlimited ON network calls to fixed and mobile, free international minutes, free calling features, free battery back up at very low price.
Effective March 1, 2024, will charge each Fibre customer a rental fee of $400 (VAT inclusive).
Fibre+ Voice is a high-speed internet and telephone service delivered over a 100% Fibre optic network. With this service, our customers will enjoy faster internet speeds, easy connectivity for multiple users, greater reliability, and added security with crystal clear telephone calls. The Fibre+ Voice plans provide customers with a Fibre internet and voice solution in one affordable package. New and existing Fibre customers can access to this voice and data solution. Registration requirements:
  1. To register for Fibre+ Voice service the following is required:
  2. You must be located within an area that supports Fibre high-speed internet service
  3. Valid proof of identification (e.g. National ID card, Driver’s license or Passport)
  4. Valid Email address
There is no installation fee. Service is billed monthly and is based on the plan selected.
There are no upfront charges, Installation is free.
Fibre+ Voice comes with three optional speeds: Plan Name Monthly Charge Download Speed Upload Speed Free Monthly Minutes
Plan Price Download Speed Upload Speed Data Cap
Fibre 600+ $19,999 Up to 600 Mbps Up to 15 Mbps 3000
Fibre 200+ $10,999 Up to 200 Mbps Up to 20 Mbps 5000
Fibre 300+ $12,999 Up to 300 Mbps Up to 25 Mbps 10000
Fibre 400+ $14,999 Up to 400 Mbps Up to 25 Mbps 10000
Any existing customer or new customers that reside in Fibre geographic area. Fibre 600+ at a glance test
Fibre+ Voice service will be available in all Fibre areas.
Bundled minutes are only valid for calls to GTT landline, Fibre and existing Wireless voice numbers.
Visit Wireless | Gtt and select “Current service Areas” to see if the Wireless Voice is available in your area. Submit an application here. Customers can also contact us on any of our support channels below: Online Support Chat with us on WhatsApp 592-6202428 Email CustomerExperience@OneCommGroup.com Call 0488
Your service will be installed withing 3-5 business days.
For support, contact us via any of the options below: Online Support Chat with us on WhatsApp 592-6202428 Email CustomerExperience@OneCommGroup.com Call 0488
Fastr gives you the best of both worlds, with an internet and voice bundle in one affordable monthly package. Get crystal clear calls, bundled minutes and reduced costs per call.
Your bills will be available via:
  1. WhatsApp upon making a request here Email
  2. Bills can be paid via:
  3. Mobile Money Guyana (mmg+) app or any of our mmg+ agents
  4. GTT Retail Stores
  5. Bill Payment Agents
  6. Commercial Banks
For more information, visit our Payments page online.  
New or existing DSL or Landline customers can visit gtt.co.gy/en/wireless and select “Coverage Areas” to know if Wireless Voice and Data is available in their area. For more eligibility information, contact us on any of our support options: For support, contact us on any of the options below: Online Support Chat with us on 592-6202428 Email  CustomerExperience@OneCommGroup.com Call 0488
Yes, you will be able to retain your current landline number.
Installation is FREE!
  1. The bundled voice service includes up to 3000 minutes.
  2. Increased speed and more data
  3. Wifi capabilities
  4. Increased connectivity
  5. Keep your current Landline Number
  6. Three free calling features included in every plan:
  7. Call waiting
  8. Caller’s ID
  9. 3-Way Calling
  10. Less landline downtime
  11. Save $48,000 on equipment and installation charges.
  12. 90% reduction in call rates, pay just $0.40 per call instead of $4.03
  13. Have your calls on speaker and move around your home all wire free.
There are three (3) free calling features included in every plan:
  1. Call waiting
  2. Caller’s ID
  3. 3-Way Calling
Step 1 - Unplug the power cord for the modem - leave power cable unplugged for 2 minutes and confirm the green light on the modem goes completely out. Step 2- While modem is still unplugged, locate the power cable to the router and have it unplugged for an additional 1 to 2 minutes. Step 3 - Check that the cables on the modem and the router are in the correct ports as well as correct power cables are connected to the router. Step 4 - Plug back in the power cable to the modem (once plugged in - will take a couple of minutes for power to return (green light becomes present on modem) Step 5 - Plug power cable back into the router. Step 6 – If the issue still exists, kindly contact us for support via any of the options below: Online Support - https://www.gtt.co.gy/support Chat with us on WhatsApp 592-6202428 Email CustomerExperience@OneCommGroup.com Call 0488
If your data cap is met, your service speed will be throttled, i.e., the system will automatically reduce your internet speed, you will only be able to use your service for basic activities such as browsing web pages or reading text until the 1st day of the new month. Your service will not get disconnected.
GTT’s Fastr is a complete Wireless voice and Data service. This new solution uses radio frequency signals instead of wires. Fastr is designed for browsing and staying in touch. It is not ideal for data-intensive activities such as streaming movies. It's all about keeping you connected! With this service, you enjoy easy connectivity and greater reliability with crystal clear telephone calls. Application requirements The following are required:
  1. You must be located within an area that supports our Wireless Voice and Data service – Click here for Available Wireless Voice + Data Locations
  2. Valid proof of identification (e.g., National ID card, Driver’s license or Passport)
  3. Valid Email address
Plans:
  1. Fastr 5
  2. Fastr 10
  3. Fastr 10+
  4. Download Speed
  5. 5
  6. 10
  7. 10
  8. Upload Speed
  9. 1.5
  10. 3
  11. 3
  12. Data Cap
  13. 250Gb
  14. 350Gb
  15. 500Gb
  16. Monthly Cost
  17. $6,999
  18. $8,999
  19. $9,999
GTT will provide a FREE device for the voice service.